Please note: If you have a medical emergency, call 911 right away.
Person in a wheelchair entering a vehicle using a lift" />
You may be able to get a ride to your medical appointment if you have no other way to get there. Depending on your situation, you can get:
Wisconsin’s non-emergency medical transportation (NEMT) manager is required by federal law to use the least expensive type of ride to get you to your appointment based on your needs.
If you can’t ride a bus and aren’t able to use your own car, the NEMT manager will schedule a ride for you based on your medical and transportation needs. That may mean a specialized medical vehicle. You may have to share a ride with another rider.
You can get a free ride to medical appointments if you have no other way to get there and you’re enrolled in one of the following programs:
You can travel with additional riders as long as you notify the NEMT manager when you schedule your ride. Additional riders can include:
You can schedule your ride on the phone or online, depending on the following:
To schedule on the phone: Call 866-907-1493 or 711 (TTY). Make sure you have your:
To schedule online: Go to the MTM Link Portal. You’ll need to schedule rides at least two full business days before your appointment. You’ll also need to create an account, which means you’ll need your:
Managing your trip: To make changes to your trip or cancel your trip, as well as submit complaints, call 866-907-1493 or 711 (TTY).
To book, make changes, or cancel trips online, visit the MTM Link Portal.
Get reminder text messages: You can sign up to get optional text messages from the NEMT manager. These texts allow you to cancel a ride or ask for a return ride via text. You can also get:
Filing a complaint: Anyone, including health care providers, can file a complaint with the NEMT manager about ride services. Complaints may be about things like:
You can file a complaint by:
When filing a complaint, you’ll need your:
Denied services: Sometimes, your request for a transportation service may be denied. If you’re on the phone scheduling a ride and your request is denied, you can ask to be transferred to an independent reviewer to reconsider your case on the same phone call.
If you’re online scheduling a ride and your request is denied, you can:
You must submit your request within 45 days of the date on your denial letter.
If you have a car and can drive yourself to your appointment but can't afford gas, you can fill out a trip log and receive gas money from the NEMT manager. You may get 24 cents a mile for every mile you drive to get to and from your appointment.
Before your appointment, call the NEMT manager at 866-907-1493 or 711 (TTY). Ask for trip logs to be mailed to you or download them online.
Fill out your trip log with the following information:
At your appointment, ask your doctor, a nurse, or front desk staff member to sign your trip log.
Within 12 months of the trip, submit the completed log online or send to:
8383 Greenway Blvd.
Suite 400
Middleton, WI 53562
Fax: 888-512-2082
There are three different options to receive your gas money from the NEMT manager:
If you want to know more about: